Return Policy

Times Houseware & Gifts does not issue Refunds. However we do issue store credits and allow for exchange of items with 14 days of receipt.

All claims of broken or wrong items must be made within 3 days of receipt of merchandise.

In the event that something is broken, please keep all pieces and the large carton all your items were sent in. We will replace the items that were broken, or the complete set if neccessary. Please keep all pieces in the event that someone may ask to examine the broken items.

We do issue Exchanges on any items.You may contact us within 14 days of receipt of order and request that the item be EXCHANGED for any item(s) equaling the value of the merchandise or you may request a credit note that is valid for 1 year from date of issue. In the event that you wish to return and exchange the item that you were not satisfied with, please contact us within 14 days. You must send back the item; please make sure to pack it well so that it does not break during transit. Once we receive your item back, as long as it is in the same condition it was sent to you, we will exchage or issue a credit note in your name for the item amount + taxes if applicable. If we receive your item broken, or not in a condition where we can re-sell it, we will issue you a percentage of the refund. There is no re-stocking fee. We cannot refund you for any of the shipping fees. In the event that shipping fees were free, you will be responsible for these costs as well. These cost will be deducted from your credit issue or your exchange limit.

Shipping and or gift wrapping charges cannot be returned.

Please call for more details.